Marlena Werder is responsible for the technical support that Microsoft provides to partners and customers in the enterprise, mid-market and small/medium business segments worldwide.  During her 17 years at Microsoft, she has held a number of leadership positions in the services business, including leading large virtual teams, managing initiatives to drive quality customer experiences, and leading global optimization strategies.  Through her broad range of professional experiences, Marlena has developed a passion for enabling people to deliver great customer service by offering long-term career development and creating an open, respectful and fun work environment.  She lives in Charlotte with her husband and 15-year-old twins.